What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs)
- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please use the opt-out link below. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
You may generally opt-out of the use of your information for tailored advertising purposes.
This policy was last modified on 04/14/15.
It is our pleasure to ship wine directly to your doorstep. Hermann J. Wiemer Vineyard uses the best method to deliver your wine in the most economical and efficient manner. A tracking number will be provided via email once the order has shipped. Delivery timing will vary depending on carrier and destination. For date-sensitive orders, please call us directly at (607) 243-7971.
Due to alcoholic contents, the signature of a person 21 years or older is required at the time of delivery. We recommend shipping wine to a business address, if possible, in order to avoid delays associated with obtaining a signature. If you would like to make specific arrangements with the carrier handling your delivery, you can do so by calling the carrier directly and providing the package tracking number.
We ship year-round via UPS ground unless expedited shipping is specified. UPS does not deliver to P.O. boxes. A physical address is needed.
During hot weather (90 degrees and above) and cold weather (32 degrees and below), there is a high chance wine will be damaged in transit. To ensure the wines arrive intact, Wiemer Vineyard may postpone shipping until the weather becomes more temperate. Wiemer Vineyard is not liable for any packages damaged due to hot or cold weather.
Should a package be damaged upon delivery, it is the responsibility of the purchaser to contact Wiemer Vineyard as soon as possible.
All sales are final.
Hermann J. Wiemer Vineyard
3962 State Route 14
P.O. Box 38 Dundee, NY 14837